Version 2.0 · Effective from 2 September 2026
This page always shows our current terms. If you are checking the terms that applied to
an invoice you have already received, that invoice states its own version —
read previous versions here.
Below are our General Terms of Service. Where applicable, please refer to your project paperwork for full Terms and Conditions.
DEFINITIONS:
OPENING/WORKING HOURS
Our working hours are 9 a.m. to 5 p.m. GMT Monday to Friday. Our staff are not obliged to respond to contact from The Client made outside of this timeframe. We close on weekends, Bank Holidays and throughout the Christmas and New Year period. Servers are monitored 24/7/365 in case of emergencies, however direct contact with Our staff during this time remains as per our working days and hours specified. We reserve the right to close without notice during the specified working hours, for unforseen emergency situations.
GENERAL PAYMENT TERMS
Payment terms are specific to each project or service. Unless otherwise stated on the invoice or elsewhere in these Terms, invoices are to be paid strictly within 28 days from the date of invoice. For interim project invoices, payment is required before moving to the next stage. Interest may be applied to overdue amounts. Queries relating to any invoice must be raised in writing to us, within 7 days of date of invoice.
RECURRING SERVICES AND THIRD PARTY SUBSCRIPTIONS
Hosting, email services, software licences, Microsoft 365 subscriptions and other recurring or Third Party services are invoiced in advance of their renewal date. Domain names are dealt with separately under DOMAIN NAMES below.
Notwithstanding our General Payment Terms, invoices for the renewal of recurring or Third Party services must be paid by the due date stated on the invoice, and in any event before the renewal date of the service concerned.
Where payment has not been received before We are required to renew, purchase or otherwise commit to a Third Party service on The Client’s behalf, We are under no obligation to renew or continue that service, and may cancel, suspend, or allow the service or subscription to expire. We are not obliged to fund a renewal on The Client’s behalf and recover the cost afterwards.
Where a Third Party subscription has already been renewed or committed for a fixed term, and that term cannot be cancelled or refunded by the supplier, The Client remains liable for the charges relating to that committed term in full, notwithstanding any subsequent suspension, cancellation or termination of the service.
Failure to pay in time may result in interruption to, or loss of access to, services, including email. Reinstatement of a lapsed service is not guaranteed and may be subject to availability, supplier restrictions, additional charges, or different pricing to that shown on the original invoice.
Payment reminders are provided as a courtesy. Failure to receive a reminder does not alter the due date of an invoice, or Our right to suspend, cancel, or decline to renew an unpaid service.
REMEDIES FOR OVERDUE PAYMENT
If payment has not been received by the applicable due date, We reserve the right to suspend the affected unpaid service and any work directly associated with it, until full payment of the outstanding balance has been received.
We may suspend, cancel or decline to renew any unpaid service, and may revise The Client’s future payment terms, including requiring payment in advance.
Where We have already incurred, or become committed to, non-cancellable or non-refundable Third Party charges on The Client’s behalf, The Client remains responsible for those charges notwithstanding any subsequent suspension, cancellation or termination of the service.
In cases of persistent or repeated non-payment, We reserve the right to suspend further work or other services supplied to The Client, after providing reasonable notice.
We reserve the right to charge interest, compensation and reasonable debt recovery costs on overdue commercial debts in accordance with applicable legislation. The Client must also bear the costs of any Third Party recovery fees incurred to Us, as a result of overdue or non payment.
TERMINATION AND DATA RETENTION
Where payment remains outstanding following suspension and Our final notice, We may terminate the affected service.
Following termination, associated data may be permanently deleted after any applicable retention period. The Client is responsible for retaining appropriate independent copies of any data they require.
Where a service is provided by a Third Party, retention and deletion of data may also be subject to that Third Party’s policies, and We cannot guarantee that data will remain available or recoverable following suspension, cancellation or termination.
Where We process personal data on The Client’s behalf, its return or deletion will be dealt with in accordance with applicable data protection legislation and any applicable data processing terms.
STATUS AND DURATION OF PROPOSALS, OFFERS, ESTIMATES AND QUOTATIONS
Proposals, offers, estimates and quotations are valid for a period of 14 days from the date issued, unless otherwise stated. We are not bound to honour any that have expired.
THIRD PARTY SERVICES
Some services provided by Us may depend upon products, licences, subscriptions, infrastructure or services supplied by a Third Party.
THIRD PARTY SERVICES SUPPLIED THROUGH US
Where We procure, licence, renew, manage or resell a Third Party service to The Client, including services such as Microsoft 365, The Client purchases that service through Us and is responsible for paying the applicable charges to Us.
The Client may also be required to comply with the applicable Third Party supplier’s licence terms, acceptable use policies or other service conditions.
Third Party services may be subject to fixed subscription periods, minimum commitments, cancellation restrictions, supplier price changes and other conditions imposed upon Us by the Third Party supplier.
Where We have incurred or become committed to non-cancellable or non-refundable Third Party charges in providing a service to The Client, The Client remains liable for those charges.
Renewal, cancellation, suspension and non-payment of these services are also subject to the provisions within these Terms relating to recurring services and remedies for overdue payment.
We will use reasonable care in administering Third Party services supplied through Us, but We do not control the underlying Third Party platform, infrastructure or service.
THIRD PARTY SERVICES CONTRACTED DIRECTLY BY THE CLIENT
Where The Client contracts directly with a Third Party for a service, product, licence, account or facility, that contractual relationship is solely between The Client and the relevant Third Party.
This may include, for example, payment gateways, merchant accounts, banking facilities, external software platforms or other services for which The Client maintains its own account or contractual relationship with the supplier.
Where requested, We may configure, integrate with, develop against or provide technical assistance relating to such Third Party services. Our involvement does not make Us a party to the agreement between The Client and the Third Party, and We are not responsible for:
Where changes made by a Third Party require additional development, configuration or support by Us, that work may be chargeable.
LIMITATION OF LIABILITY
Nothing in these Terms excludes or limits Our liability for death or personal injury caused by Our negligence, fraud or fraudulent misrepresentation, or any other liability which cannot lawfully be excluded or limited.
The Client understands that We do not guarantee a level of success for their business venture. Issues arising may be dealt with, where applicable and active, under your Technical Warranty, or Maintenance Options and Support Contracts. It is solely The Client’s responsibility to check The Work thoroughly prior to agreeing to use in a production environment.
LIABILITY — THIRD PARTY SERVICES
We are not responsible for the availability, performance, failure, interruption, suspension, withdrawal or alteration of any Third Party service, platform, network, infrastructure, software or system where the relevant matter is outside Our reasonable control.
This applies whether the Third Party service is procured, licensed, renewed, managed or resold by Us to The Client, such as Microsoft 365, or The Client contracts directly with the Third Party and instructs Us to configure, integrate with or otherwise use that service, such as a payment gateway or merchant service.
Our involvement in supplying, administering, configuring or integrating a Third Party service does not make Us responsible for failures attributable to the underlying Third Party service.
This exclusion does not apply to direct loss caused by Our own failure to exercise reasonable care in administering a service for which We are responsible, such as failing to carry out an agreed and paid-for renewal.
LIABILITY — SUSPENSION, CANCELLATION AND NON-RENEWAL
We will not be liable for any loss arising from the suspension, cancellation, expiry or non-renewal of a service where We have exercised that right in accordance with these Terms, including where payment has not been received by the applicable due date.
This includes any resulting interruption to email, websites, software, domains, files or other business services.
LIABILITY — MATTERS OUTSIDE OUR CONTROL
We are not liable for loss caused by circumstances outside Our reasonable control, including failures of internet or telecommunications networks, domain registries, hosting infrastructure, cloud platforms, utility services or other external systems.
We are also not responsible for loss caused by:
LIABILITY — EXCLUDED BUSINESS LOSSES
To the fullest extent permitted by law, We will not be liable for:
whether such loss arises from breach of contract, negligence or otherwise.
LIABILITY — OUR FINANCIAL LIABILITY
Where We are liable to The Client for direct loss arising from Our breach of these Terms or Our failure to exercise reasonable care, Our total aggregate liability arising out of or in connection with the services supplied under these Service Terms shall not exceed £1,000 in any twelve-month period.
This limit applies to all claims collectively and not separately to each claim, incident, invoice or service.
The limitation does not affect The Client’s obligation to pay any fees, charges or other sums properly due to Us, including any Third Party charges to which We have become committed on The Client’s behalf.
LIABILITY — HIGHER LIABILITY LIMITS
The Client should notify Us before purchasing or renewing a service if it considers the above liability limit insufficient for its requirements.
A higher liability limit may be agreed by Us in writing before the relevant service commences or renews, and may be subject to additional charges, insurance requirements or other conditions.
Unless a higher limit has been expressly agreed by Us in writing, the liability limit stated above will apply.
CLIENT RESPONSIBILITY FOR BUSINESS CONTINUITY
The Client is responsible for assessing the importance of the services to its business, and for maintaining appropriate business continuity arrangements, independent backups where appropriate, and insurance against losses which are excluded or limited under these Terms.
SECURITY RESPONSIBILITY OF THE CLIENT
The Client is to take all reasonable measures to protect any data and personal information in relation to The Work, including but not limited to; granting access to only appointed staff members and taking measures to prevent any unauthorised staff members accessing The Work, maintaining latest security measures on all computer/device set ups including those used in the case of The Work being accessed offsite of the trading premesis, ensuring the secure storage of log in details and passwords for The Work, putting protection measures in place in the event of theft or forceful access. We are not responsible for any breaches in security including, but not limited to as a result of; malware, viruses, wifi breaches, breaches by employees, previous employees or other Third Parties whether malicious or otherwise or through loss/theft of devices. See also 'DATA PROTECTION RESPONSIBILITY OF THE CLIENT'.
DATA PROTECTION RESPONSIBILITY OF THE CLIENT
Where We process personal data contained within a service solely on The Client’s behalf, The Client acts as Controller and We act as Processor. This includes personal information entered into The Work, including but not limited to any element of the software, website or administration area.
We may separately act as Controller in respect of personal data processed for Our own legitimate business purposes, including account administration, billing, contractual records, support, security, fraud prevention and legal or regulatory compliance.
The Client is responsible for ensuring that it has an appropriate lawful basis for personal data supplied to or processed through Our services, and that it has provided any privacy information required by applicable data protection legislation.
The Client agrees to take best practices to protect any data entered into The Work, in line with their own in-house Data Protection policy. As part of Our ongoing technical support, including but not limited to diagnostics and bug fixing, We will have access to customer data on an ongoing basis and The Client should clearly make their customers aware of this.
CONTENT COPYRIGHT AND LIABILITY
All content and requests supplied by The Client must not breach any copyright or laws and is provided at their own liability. We accept no responsibility for implementing content or requests that breach copyright laws, legislation, intellectual property rights or trademarks. The Client is responsible for meeting the requirements of any Third Party contract, unless otherwise specified.
ADVANCEMENTS AND CHANGES IN TECHNOLOGY
Due to the ever changing and evolving nature of technology, The Client accepts that there will inevitably be changes in the way technology works, which may have an effect on functionality of The Work in the future. We reserve the right to charge for the investigations and remedy of such issues, after any initial 12 month Technical Warranty period (where applicable, if specified in your original project paperwork) has lapsed, or should an issue be found to be attributable to The Client or Third Party. Major Changes by handsets/device manufacturers and browser providers, whether unforeseeable or not, are not covered by Our Technical Warranty. The Work is built for the latest range of mainstream industry standard handsets/devices and browsers, relevant at the time of creation. Due to the vast variation in devices which can utilise the software, their individual settings and variations in browser software, older devices and browser versions cannot be guaranteed to work as expected.
INDIVIDUAL PROJECTS
Each project we undertake with The Client is done so with a mutually agreed set of Terms and Conditions. These ensure that The Client knows exactly what to expect and when, when payment stages are due, and the remedies if payments are not received, or The Client needs to cancel the project before completion. We ensure we remain transparent throughout every project, and keep our Terms and Conditions fair for all parties. A copy of the Terms and Conditions is sent to The Client prior to commencement, for them to sign. Once this is signed and confirmed as received by Us, any specified deposit invoice is raised accordingly and on receipt by Us, the project can begin.
WEBSITE, EMAIL AND CLOUD SOFTWARE HOSTING SERVICES
Our Servers are monitored 24/7/365 in case of emergencies. We invest heavily in leading robust hosting systems and interruptions are highly unlikely, however We do not guarantee a particular level of uninterrupted service. Our liability in relation to hosting services, including any period of downtime, is subject to the LIMITATION OF LIABILITY provisions of these Terms.
Hosting is payable on a per annum rate and refunds for hosting services agreed are not issued under any circumstances, including but not limited to, in the event that The Client terminates the hosting agreement prior to annual renewal. This is due to resources being specificallye allocated for The Client on an annual basis, whereby We cover associated hosting costs in advance, on behalf of The Client.
Clients will be invoiced 30 days prior to their hosting service renewal date. Should payment not be received by The Client following our automated reminders, their service will be suspended. We will then contact The Client via email for a final time in relation to the renewal and if payment is still not received, we have to assume the service is no longer required, and as such the service will be terminated. This means any data stored in relation to this hosting service will be deleted immediately, at such a point.
Unless otherwise stated, our website and email hosting services are inclusive of one remote session to set up email on The Client’s desktop or laptop computer, if required. Tablets and mobile phones cannot be accessed via remote sessions, as such standard instructions can be provided for these devices if required. Whilst We will endeavour to assist in the set up of email accounts on all devices at the request of The Client, We are not obliged to provide support for any technical queries or issues in relation to settings and connections on individual devices and in some cases it may be necessary to refer The Client to their device manufacturer or supplier for assistance.
Should any reported hosting issue be attributable to The Client, such as but not limited to, a change or fault in their equipment or internet connection, updates to software or interference by a third party, or outdated devices and browser versions, We are not obliged to provide technical support in relation to issues beyond our control and We reserve the right to charge a reasonable fee to investigate or rectify hosting issues arising as a result of this.
DOMAIN NAMES
High Quality Technology Ltd exclusively registers domain names on behalf of its own clients, and does not operate a reseller program, or register domain names on behalf of third parties.
Any .co.uk domain names are typically renewed for a two year period, any .com or other domain names are typically renewed for a one year period. Clients are invoiced 60 days prior to their renewal date, to give them time to pay. Should payment not be received during this period, the domain name will not be renewed by High Quality Technology Ltd, and there then fall under the cancellation periods dictated by Nominet for .uk name spaces and the associated governing body for all other non-uk name spaces.
All .uk name space domain names purchased through High Quality Technology Ltd are subject to the Nominet Terms & Conditions which are available at http://www.nominet.org.uk/go/terms. High Quality Technology Ltd are bound by the Nominet registrar agreement which can be found at http://www.nominet.org.uk/become-registrar/registrar-agreement/registrar-agreement-contract
COMPLAINTS
In the unlikely event that you are not happy with the service provided by High Quality Technology Ltd, we request that your complaint is put in writing to management@highqualitytechnology.co.uk, whereby it will be picked up by the Managing Director. You should expect a response within 2 working days, and a resolution within 10 working days.
If you believe there are grounds to complain about a breach of High Quality Technology Ltd registrar agreement with Nominet, you can access their dispute resolution service at http://www.nominet.uk/disputes/complaining-about-registrar/complaints-procedure
EMAIL ABUSE/SPAM COMPLAINTS
If you have received spam, or malicious content from one of our servers, or a domain name we are associated with, please send full details, including the original email to support@highqualitytechnology.co.uk. This will then be investigated and a full response given to you within 10 working days
At HQT, we pride ourselves on providing a quality service, and understand how frustrating it can be when you are awaiting responses. As a result, where possible we endevour to reply to all customer service enquiries within 3 working days. Requests are prioritised based on their urgency, and our professional perception of the potential impact on your business.
These Terms and Conditions are governed by the law of England and Wales and are subject to the jurisdiction of the Courts of England and Wales.
OTHER AGREEMENTS
Where We undertake project, development, consultancy or other Work for The Client under a separate quotation, proposal, contract or project terms, that agreement will govern that Work.
These Service Terms will continue to apply to recurring services including domains, hosting, email, licences and subscriptions, unless the applicable agreement expressly states otherwise.
Where there is a conflict between these Service Terms and terms specifically agreed for particular Work or a particular service, the specifically agreed terms will take precedence in relation to that Work or service.
CHANGES TO THESE TERMS
These Terms are identified by a version number and effective date. We may amend these Terms from time to time.
Amendments will not retrospectively alter the Terms applicable to an invoice or completed service period.
Where changes affect an ongoing or recurring service, the version of the Terms applicable to the forthcoming service period will be identified in the relevant renewal notice or invoice. The applicable Terms will be made available to The Client before renewal.
Payment of the applicable renewal invoice constitutes acceptance of the identified version of these Terms for the services and service period covered by that invoice.
Previous versions remain available to read at https://billing.hqtsupport.co.uk/terms/v.
